Web Site Terms | Gotravela Indonesia

Terms & Conditions – Gotravela Indonesia

These Terms & Conditions (“Terms”) govern the use of our website
gotravelaindonesia.com
and the booking of our travel services, including scooter rental, car hire, fast boat tickets, and tour packages in Bali and other destinations.

1) Definitions

“We/Us” = Gotravela Indonesia. “You/Customer” = the person making a booking or using our services.

2) Eligibility

Scooter/Car rental requires a valid passport and driving license; for scooters we recommend an International Driving Permit (IDP) where applicable.
Minimum age: 18+ (or as required by local law).

3) Bookings & Payments

Bookings are confirmed after we issue a confirmation via email/WhatsApp and (where required) a deposit is received.
Prices are in IDR unless stated otherwise and may change due to currency, tax, or operator updates.
Accepted payments: bank transfer, cash, or other methods informed during booking.

4) Deposits, Pricing & Taxes

Security deposits may apply for vehicle rentals (refundable subject to inspection).
Government taxes/fees or operator surcharges may apply and will be advised before payment.

5) Cancellations & Refunds

Our cancellation and refund rules are defined in the
Refund & Cancellation Policy. By booking you agree to that policy.

6) Changes, No-Show & Overbooking

Schedule/route changes can occur (e.g., fast boat weather, port restrictions). We will assist with reasonable alternatives.
No-show is treated as a cancellation and may be non-refundable.

7) Rental Conditions (Scooter & Car)

You must obey traffic laws, wear a helmet, and not operate under the influence.
Fines, towing, or violations are the renter’s responsibility.
Damages/losses: you are liable up to the vehicle’s repair or replacement cost unless coverage is explicitly included in your booking.

8) Insurance & Liability

Unless explicitly stated, our services do not include personal travel insurance. We recommend purchasing your own coverage.
To the maximum extent permitted by law, our total liability is limited to the amount you paid for the affected service.

9) Third-Party Operators

Some services (boats, tours, drivers) are provided by partners. Their own terms may apply in addition to ours.

10) Conduct & Use of Website

Do not misuse our site, attempt to disrupt, copy, or reverse engineer content or software. All content is protected by copyright.

11) Privacy & Communications

Use of our site and services is subject to our
Privacy Policy. By contacting us you consent to receive booking-related messages via WhatsApp/email.

12) Force Majeure

We are not responsible for delays or cancellations caused by events beyond our control (weather, government orders, disasters, strikes, etc.).

13) Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia. Jurisdiction: District Court of Denpasar/Badung.
We encourage amicable resolution before legal action.

14) Changes to Terms

We may update these Terms at any time. The latest version is effective upon posting on this page.

15) Contact

Gotravela Indonesia – Denpasar Head Office
Jl. Tukad Pancoran IV No.9A, Panjer, Denpasar, Bali – Indonesia • +62 361 475 4416 • info@gotravelaindonesia.com

Effective date: 5 September 2024

Syarat & Ketentuan – Gotravela Indonesia

Syarat & Ketentuan (“S&K”) ini mengatur penggunaan situs
gotravelaindonesia.com
serta pemesanan layanan kami: sewa motor, rental mobil, tiket fast boat, dan paket wisata di Bali dan destinasi lainnya.

1) Definisi

“Kami” = Gotravela Indonesia. “Anda/Pelanggan” = pihak yang memesan atau menggunakan layanan kami.

2) Kelayakan

Sewa kendaraan wajib menunjukkan paspor & SIM yang berlaku; untuk motor disarankan IDP (International Driving Permit) sesuai ketentuan.
Usia minimum 18+ (atau sesuai hukum setempat).

3) Pemesanan & Pembayaran

Pesanan terkonfirmasi setelah kami mengirim konfirmasi via WhatsApp/email dan (bila diperlukan) menerima DP.
Harga dalam Rupiah (IDR) kecuali disebut lain dan dapat berubah karena kurs/pajak/biaya operator.
Metode bayar: transfer bank, tunai, atau metode lain yang diinformasikan saat pemesanan.

4) Deposit, Harga & Pajak

Deposit kendaraan dapat diberlakukan (dikembalikan sesuai hasil inspeksi unit).
Pajak/biaya pemerintah atau operator dapat berlaku dan akan diinformasikan sebelum pembayaran.

5) Pembatalan & Refund

Aturan pembatalan & pengembalian dana diatur dalam
Kebijakan Pembatalan & Refund. Dengan memesan Anda menyetujui kebijakan tersebut.

6) Perubahan, No-Show & Overbooking

Perubahan jadwal/rute dapat terjadi (mis. cuaca fast boat, pembatasan pelabuhan). Kami akan membantu opsi penggantian yang wajar.
No-show diperlakukan sebagai pembatalan dan dapat non-refundable.

7) Ketentuan Sewa (Motor & Mobil)

Wajib mematuhi aturan lalu lintas, memakai helm, dan tidak mengemudi di bawah pengaruh alkohol/obat.
Denda/tilang/penarikan kendaraan menjadi tanggung jawab penyewa.
Kerusakan/kehilangan: penyewa bertanggung jawab hingga biaya perbaikan/penggantian kecuali ada pertanggungan yang secara jelas disebutkan dalam pesanan.

8) Asuransi & Tanggung Jawab

Kecuali dinyatakan lain, layanan kami tidak termasuk asuransi perjalanan pribadi. Kami menyarankan Anda memiliki asuransi sendiri.
Sejauh diizinkan hukum, total tanggung jawab kami dibatasi sebesar nilai yang Anda bayarkan untuk layanan terkait.

9) Mitra Pihak Ketiga

Beberapa layanan (boat, tur, sopir) disediakan oleh mitra. Syarat mitra dapat berlaku bersamaan dengan S&K ini.

10) Perilaku & Penggunaan Situs

Dilarang menyalahgunakan situs, mengganggu sistem, menyalin, atau merekayasa balik konten/perangkat lunak. Seluruh konten dilindungi hak cipta.

11) Privasi & Komunikasi

Penggunaan situs & layanan tunduk pada
Kebijakan Privasi. Dengan menghubungi kami Anda setuju menerima pesan terkait pemesanan via WhatsApp/email.

12) Keadaan Kahar (Force Majeure)

Kami tidak bertanggung jawab atas keterlambatan/pembatalan akibat peristiwa di luar kendali kami (cuaca buruk, bencana, kebijakan pemerintah, dll.).

13) Hukum & Penyelesaian Sengketa

S&K ini tunduk pada hukum Republik Indonesia. Domisili hukum: Pengadilan Negeri Denpasar/Badung.
Penyelesaian musyawarah diutamakan sebelum upaya hukum.

14) Perubahan S&K

Kami dapat memperbarui S&K kapan saja. Versi terbaru berlaku sejak dipublikasikan pada halaman ini.

15) Kontak